How can we help?
TrayMate is designed to stay simple. Here are answers to the most common questions.
My wear time looks wrong
Open the affected day in your history and review its breaks. You can add, edit or delete a break and TrayMate will automatically recalculate your wear time.
I am not receiving reminders
Make sure notifications are enabled for TrayMate in iPhone Settings. Also check that a reminder was selected when starting your break.
How do I use the Action Button?
Add TrayMate’s shortcut in iPhone Settings or the Shortcuts app, then assign it to the Action Button on a supported iPhone.
Can I edit a previous break?
Yes. Open the day in the calendar or history view, select the break and change its start or end time. You can also add missing breaks or delete incorrect ones.
Does TrayMate require a subscription?
No. TrayMate is a one-time purchase with no recurring subscription.
Still need help?
Email us and we will get back to you as soon as possible.
Contact SupportTrayMate is an independent aligner tracking application and is not affiliated with, endorsed by, or sponsored by any aligner manufacturer or orthodontic brand.